Refund policy

Exchange & Replacement Policy

We do not offer general returns or refunds for change of mind. However, if you receive a damaged package or a defective product, we will provide a free exchange or replacement.

To request an exchange:
- Contact us within 5 to 10 days of delivery
- Include your order number and a photo showing the damage or defect
- Once verified, we will arrange a replacement at no additional cost

This policy applies only to damaged or defective items received directly from New India Chemicals.